Novence, LLC (“Novence,” “we,” “our,” or “us”) provides care and transportation services with the highest standards of safety, compassion, and professionalism. By using our services, you acknowledge and agree to the following:

Not a Medical Provider

• Novence provides non-medical care and support services for older adults and individuals with disabilities.
• Our caregivers are not licensed medical professionals and do not provide medical diagnosis, treatment, or emergency medical services.
• For medical advice or emergencies, please contact your healthcare provider or dial 911.

Transportation Services

• Our transportation services for schoolchildren, older adults, and individuals with disabilities are designed to be safe and reliable.
• While we take all reasonable precautions, Novence is not liable for delays caused by traffic, weather, road closures, or other unforeseen circumstances beyond our control.
• Parents/guardians remain responsible for ensuring that children are safely dropped off and received at designated locations.

Accuracy of Information

• While we strive to keep information accurate and up to date, Novence makes no warranties or representations regarding its completeness, reliability, or accuracy.

Third-Party Links & Services

• Our website may contain links to third-party websites. Novence is not responsible for the content, security, or practices of external sites.
• Any third-party vendors or partners we work with are independent entities and responsible for their own practices.

Limitation of Liability

To the fullest extent permitted by law, Novence, LLC is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from or related to:

• Use of or reliance on any information, materials, or resources provided on this website.
• Access to or use of any features or links made available through this website.
• Any technical issues, errors, interruptions, or omissions on the site.

All content on this website is provided on an “as is” and “as available” basis without warranties of any kind, either express or implied.

Service Availability

• Care and transportation services are subject to staff availability and scheduling.
• Novence reserves the right to decline, modify, or discontinue services when necessary for safety, legal compliance, or operational reasons.

Consent & Acknowledgment

By using Novence’s services or accessing this website, you acknowledge that you have read, understood, and agreed to this Disclaimer.

Contact Us

For questions or clarifications regarding this Disclaimer, please contact:

Novence, LLC
27691 Euclid Avenue, Suite B7
Euclid, Ohio 44132
Telephone: 216-490-0909
Fax: 216-472-8156
Email: info@novence.org

These Terms of Service (“Terms”) govern your use of the services provided by Novence, LLC (“Novence,” “we,” “our,” or “us”). By engaging with our care and transportation services, you agree to these Terms. Please read them carefully.

Scope of Services

• Care Services: Non-medical, compassionate care for older adults and individuals with disabilities.
• Transportation Services: Safe and reliable transportation for older adults, individuals with disabilities, and schoolchildren.
• Services are available only within designated service areas and are subject to staff availability.

Eligibility

• Clients must be 18 years or older to request services, or a parent/guardian must act on behalf of a minor.
• School transport services require consent from a parent/guardian.
• Novence reserves the right to request proof of eligibility or guardianship.

Service Agreements & Payment

• Care and transport services require a written Service Agreement outlining details such as schedule, fees, and expectations.
• Payment terms will be communicated at the time of booking or service agreement.
• Failure to make payments may result in suspension or termination of services.

Client Responsibilities

• Clients and families must provide accurate information regarding care needs, medical conditions (where applicable), and transportation requirements.
• For transportation, parents/guardians are responsible for ensuring children are ready at the scheduled pickup time and safely received at the drop-off location.
• Clients agree to treat Novence staff with respect and maintain a safe environment.

Scheduling & Cancellations

• Appointments must be scheduled in advance.
• Cancellations or rescheduling must be made at least 24 hours before the scheduled time to avoid fees.
• Novence reserves the right to reschedule services due to staff availability, emergencies, or unsafe conditions (e.g., weather, road closures).

Health & Safety

• Novence staff are trained to provide non-medical assistance and supportive care.
• In case of emergencies, staff will contact emergency services (911) and notify family/guardians.
• Clients or guardians must disclose any conditions that could affect care or transportation safety.

Privacy & Confidentiality

• All personal information is handled in accordance with our Privacy Policy and HIPAA Compliance Notice.
• Novence staff are trained to protect the confidentiality of client records.

Termination of Services

Novence may suspend or terminate services if:

• Payment obligations are not met.
• Safety concerns arise for staff or clients.
• Terms are violated or false information is provided.

Clients may also terminate services with written notice, in line with their service agreement.

Use of Website

• Website content is for informational purposes only.
• Users may not misuse the site by introducing viruses, fraudulent information, or attempting unauthorized access.
• Third-party links are provided for convenience, and Novence is not responsible for external sites.

Governing Law

These Terms are governed by the laws of the State of Ohio, without regard to conflict of law principles.

Updates to Terms

Novence may update these Terms from time to time. Updated Terms will be posted on our website with a revised effective date. Continued use of services constitutes acceptance of changes.

Contact Us

For questions or clarifications regarding these Terms of Service, please contact:

Novence, LLC
27691 Euclid Avenue, Suite B7
Euclid, Ohio 44132
Telephone: 216-490-0909
Fax: 216-472-8156
Email: info@novence.org

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At Novence, LLC, we believe that every individual deserves care delivered with dignity, respect, and compassion. To ensure a positive experience, we uphold the following rights for our clients and outline the responsibilities that help us deliver safe, effective, and reliable services.

Client Rights

Every client has the right to:

Dignity & Respect

• Be treated with courtesy, respect, and dignity, and receive care without discrimination.
• Enjoy independence, fairness, and equality in all aspects of their care.
  

Quality of Care

• Receive professional, safe, and compassionate care tailored to individual needs.
• Have services delivered by qualified, trained, and respectful staff.
• Expect timely, reliable, and consistent transportation and care.

Communication & Information

• Be fully informed about services, schedules, fees, and any changes.
• Have questions answered in clear, understandable language.
• Receive information about rights, policies, and complaint procedures.

Privacy & Confidentiality

• Have personal information and records kept confidential in compliance with HIPAA and privacy laws.
• Expect that Novence staff will respect personal space and confidentiality at all times.

Safety & Protection

• Be in a safe environment free from neglect, abuse, or exploitation.
• Refuse or accept services within the bounds of their care plan.
• Report concerns or complaints without fear of retaliation.

Client Responsibilities

To ensure effective care and transportation services, clients (or their families/guardians) agree to:

Communication

• Provide accurate and complete information regarding care needs, health conditions, and transportation requirements.
• Notify Novence promptly of changes in address, phone number, schedule, or care needs.

Respect & Conduct

• Treat Novence staff with courtesy and respect.
• Maintain a safe, smoke-free, and hazard-free environment during care visits.
• Ensure children or care recipients are prepared and ready for transportation at scheduled times.

Scheduling & Cancellations

• Be available at agreed-upon times for care and transportation services.
• Provide at least 24-hour notice for cancellations whenever possible.

Financial Responsibility

• Review and honor agreed-upon payment terms.
• Promptly address invoices and billing matters.

Safety Cooperation

• Follow safety instructions during transportation and care.
• Provide any necessary mobility aids, medications, or equipment required for safe service.

Raising Concerns

We encourage open communication. If you have concerns, feedback, or complaints, please contact us immediately:

Novence, LLC
27691 Euclid Avenue, Suite B7
Euclid, Ohio 44132
Telephone: 216-490-0909
Fax: 216-472-8156
Email: info@novence.org

All concerns will be addressed promptly, fairly, and without retaliation.

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Your trust is at the heart of everything we do. At Novence, LLC, we understand that choosing a care or transportation provider means placing your loved ones in our hands—and we do not take that responsibility lightly. That’s why we are committed to the highest standards of safety, compassion, and professionalism.

Our Promise to You

• Safe & Reliable Services: From compassionate caregivers to trusted drivers, safety is always our top priority.
• Dignity & Respect: Every individual deserves to be treated with kindness, empathy, and respect, no matter their age, background, or ability.
• Trusted Care Continuum: Whether it’s personal care, disability support, or transportation, we deliver consistent, dependable services across every touchpoint.
• Confidentiality Protected: Your privacy matters. All personal and medical information is kept secure and confidential in line with HIPAA standards.

How We Keep You Safe

• Trained & Certified Staff: Our caregivers and drivers undergo thorough training, background checks, and ongoing education.
• Strict Code of Conduct: Every staff member follows our Code of Conduct & Ethics, ensuring integrity, professionalism, and respect in every interaction.
• Reliable Transportation: Our vehicles are regularly inspected, fully insured, and equipped to ensure safe travel for older adults, individuals with disabilities, and schoolchildren.

Emergency Preparedness: Staff are trained to respond quickly and effectively in case of emergencies, keeping safety first at all times.

Your Rights Matter

We believe care is a partnership. That’s why we’ve established Client Rights & Responsibilities to make sure your voice is always heard, your dignity is always upheld, and your choices always respected.

Because Every Spark Deserves to Shine

At Novence, we don’t just provide services—we care, connect, and empower. Our mission is to foster independence, dignity, and confidence for every person we serve, while giving families peace of mind.