Novence, LLC (“Novence,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy, together with our HIPAA Notice of Privacy Practices, explains how we collect, use, and safeguard your information.
When you use our services, we may collect:
- Personal Information: Name, phone number, email address, home address, date of birth, emergency contact information.
- Care-Related Information: Health details you or your authorized representative provide to help us deliver care services.
- Employment Information: Resumes, qualifications, and background information if applying for a job.
- Technical Information: IP address, browser type, and usage data to improve website functionality.
How We Use Your Information
We use your information to:
- Provide requested care or transportation services
- Communicate with you about your care or service request
- Process job applications
- Ensure compliance with healthcare laws and regulations
- Improve our services and website experience
We do not sell or rent personal information to third parties.
HIPAA Notice of Privacy Practices
As a healthcare provider, Novence complies with the Health Insurance Portability and Accountability Act (HIPAA). This means:
- We protect your Protected Health Information (PHI) (e.g., medical history, care plans, service records).
- We only share PHI with authorized staff or partners directly involved in your care or payment processing.
- We may disclose PHI when required by law (e.g., public health reporting, safety concerns).
- You have the right to:
- Access and request a copy of your health records
- Request corrections to your health information
- Restrict certain disclosures of PHI
- Receive a list of disclosures made about your information
To exercise these rights, please contact us in writing.
Data Security
We implement physical, administrative, and technical safeguards to protect personal and health information from unauthorized access, disclosure, alteration, or destruction.
Cookies and Website Tracking
Our website may use cookies to improve user experience. You can disable cookies through your browser settings, but some features may not function properly.
Third-Party Services
If we use third-party vendors (such as secure electronic medical record platforms or background check providers), they are required to protect your information in accordance with HIPAA and applicable privacy laws.
Your Consent
By using our services, you consent to the collection and use of your information as described in this Privacy Policy and HIPAA Notice.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the “Last Updated” date.
Contact Us
If you have questions, concerns, or wish to exercise your privacy rights, please contact us:
Novence, LLC
27691 Euclid Avenue, Suite B7
Euclid, Ohio 44132
Telephone: 216-490-0909
Fax: 216-472-8156
Email: info@novence.org
Privacy Rights
If you believe your privacy rights have been violated, you also have the right to file a complaint with the U.S. Department of Health & Human Services (HHS) Office for Civil Rights:
Office for Civil Rights
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
Phone: 800-368-1019
TDD: 800-537-7697
Email: OCRMail@hhs.gov
Website: https://www.hhs.gov/ocr/index.html
By contacting us or filing a complaint with HHS, you are exercising your rights under applicable privacy laws, including HIPAA. Novence, LLC is committed to protecting your privacy and ensuring the confidentiality of your information.