Skip to main content

Daily support that feels like family

Home is where memories are made. But much more than that, home is where you feel cared for and safe.

At Novence, we understand this, which is why we offer integrated services — with personalized support, caregiver matches that fit specific client needs, and transportation that keeps every journey connected.

No matter your family’s needs, we bring the same safety, trust, and human touch to every service.

Exceptional care and support you can enjoy

Each care service we provide is rooted in compassion, helping loved ones stay safe, connected, and independent.

Prev
Prev
Next
Next
Homemaker/Personal Care
Activities of daily living, including household tasks, don’t have to be difficult. We provide compassionate care and support that nurtures independence and makes each day more comfortable and dignified.
    Bathing & grooming
    Toileting & incontinence care
    Feeding assistance
    Mobility Support
    Meal planning & prep support
    Housekeeping & laundry
Companion Care
Social connections are key to living a happy life. We provide companionship that improves your loved one’s well-being and sense of self.
    Light housekeeping
    Assisting with hobbies
    Medication reminders
Respite Care
We welcome the responsibility of caring for your loved one while you take some time off as a family caregiver. We provide a wide range of activities and support services tailored to their age, needs, and preferences.
    Short-term care assistance
    Light housekeeping
    Assistance with daily routines
Memory Care
Our caregivers are expertly trained to provide personal care and non-medical support for people living with cognitive impairment, from mild memory problems to advanced dementia.
    Alzheimer support
    Dressing & toileting
    Meal planning & prep support
    Feeding assistance
Specialized Care
Living with a health condition or recovering from an illness can be draining. We provide care that promotes healing, safety, and a better quality of life for your loved one.
    Wound care
    Medication reminders
    Support for stroke recovery
    Post-surgery recovery 
assistance
    Meal planning & prep support
Non-Medical Transportation
We not only care for your loved one at home, but we also help them get where they need to be — providing safe and reliable transportation from one touchpoint to the next.
    Rides to social engagements
    Mobility support
    Grocery shopping
    Rides to appointments
    Running errands
Looking for compassionate care for yourself or your loved one? Request care.
Looking for transportation to your appointment? Request Non Medical Transportation

How we ensure you get the care you deserve

The people we serve are real humans with dreams and identities, which is why our process starts with truly understanding them. We keep you informed, involved, and confident at every stage — from the first call to ongoing support.

Submit your care request

The first step is to fill out our Care Services Request Form online or contact us by phone or email. We’ll then guide you through the onboarding process to gather all the necessary information and understand your needs.

Schedule an initial consultation

Once we have all the details, we’ll schedule a consultation—either a call or an in-home visit—to discuss your loved one’s needs, preferences, and goals for care. We also take the time to learn about their routines and what matters most to your family.

Develop a personalized service plan

Next, we create a personalized service plan tailored to your loved one’s needs. This plan highlights the required services, sets clear goals, and establishes tracking points to ensure we achieve the desired outcomes.

Match with a caregiver

We match your loved one with the right caregiver to meet their specific needs, considering factors such as personality, interests, and any special support required to ensure the best fit.

Deliver excellent care

Care and service delivery begins as scheduled, with ongoing monitoring and communication. At Novence, we center every decision on our client, ensuring your loved one enjoys not only exceptional services but also the lasting reassurance of a better life.

Offer ongoing support

We provide ongoing support that grows with your family. We regularly check in to ensure your satisfaction, adjusting care based on your feedback so that our services are always responsive, compassionate, and effective.

More than a ride; a safe journey

Family life rarely fits into one box, so our support doesn’t stop at home. We also provide safe, reliable transportation for schoolchildren, which brings just as much peace of mind as care for older adults. We do this using a three-pronged approach:

Looking for school transportation for your child?
Submit a Request
Reliable schedules
We adhere strictly to pick-up and drop-off times, so children can feel safe, and families can trust their kids are in good hands.
Attentive support
We pay special attention to children with special needs and those who use mobility aids, enhancing their overall experience.
Clear communication
We keep guardians informed every step of the way, so they never have to wonder where their child is or when they’ll arrive.

Making you feel heard, seen, and valued

We approach every service with clarity, compassion, and an unwavering commitment to safety, continually redefining what everyday care and support feel like.

Care that empowers clients and relieves families.
Reliable transportation that prioritizes safety and punctuality.
Operations that ensure transparency, integrity, and measurable performance.
Questions families often ask

  • How will I determine which care services my loved one needs?

    We start with a personalized care consultation to understand your loved one’s daily needs, preferences, and health concerns. Based on this assessment, we create a customized service plan that addresses their unique care requirements while prioritizing safety, comfort, and dignity at every step.

  • What happens during a home visit for care consultation?

    A nurse or care coordinator will visit your home to assess your loved one’s daily routine, living environment, and specific care needs. Together, we will develop a personalized care plan that addresses their unique needs, promotes comfort, and ensures they receive the appropriate level of support.

  • Can I request to replace a caregiver for my loved one?

    Yes. You have the right to request a change of caregiver at any time. Your loved one’s comfort and well-being are our top priorities. If you or your loved one feels that a caregiver isn’t the right fit, we will work closely with you to match them with a caregiver who better meets their needs and can become a trusted partner in daily care.

  • What happens when the level of care my loved one needs increases?

    If your loved one’s needs change, we work closely with their healthcare professionals and case manager to complete a formal evaluation of the current care plan. Together, we identify any gaps and adjust the level of support as needed—ensuring your loved one continues to receive the right care at the right time.

  • What are common ways to pay for care?

    Understanding how to pay for care can sometimes feel overwhelming, but at Novence, we’re here to guide you through the options with clarity and compassion.
    .

    There are several ways to help cover the cost of care for your loved one, depending on their needs and eligibility:
    ‍

    • • Private Pay: Using personal funds, savings, or investments to cover the cost of care directly.
    • • Long-Term Care Insurance: Coverage from an insurance policy designed to support extended or ongoing care needs.
    • • Medicaid Waivers: State programs that may cover certain long-term care services for eligible individuals.
    • • Veterans Affairs (VA) Programs: Benefits available to eligible veterans to help with care-related expenses.
    • • Medicaid Managed Care Plans: Care plans designed to provide personalized care for eligible individuals. Options include Anthem Blue Cross and Blue Shield, Buckeye Health Plan, CareSource, Humana Healthy Horizons, Molina Healthcare, and UnitedHealthcare Community Plan.
    • • Other Approved Funding Sources: Funding that may be available to pay for care depending on your family’s situation and applicable state programs.
    • ‍

    These options give families the flexibility to choose the payment method that best fits their circumstances and care goals — ensuring that quality care remains within reach.

    ‍

    ‍

  • How quickly does care start?

    Care can often begin within 48 hours once the consultation and paperwork are complete, especially for urgent or private-pay needs. For Medicaid or less urgent situations, the process may take a little longer. However, our team works diligently to begin services as quickly as possible, ensuring your loved one receives the support they need without delay.

  • What’s the difference between non-medical transportation (NMT) 
and school transportation?

    • • Non-Medical Transportation (NMT): Provides safe and reliable rides for older adults and individuals with disabilities to personal appointments, work, social events, family gatherings, grocery stores, community activities, and more.
      ‍
    • • School Transportation: Offers dedicated transportation to and from school and school-related activities for children, prioritizing safety, timeliness, and attentive care for students.

  • If my child is not receiving care or doesn't need care, 
can I request school transportation?

    Yes, you can. School transportation is a standalone service, which means that even if your child does not require additional care, you can still request safe, reliable rides to and from school and school-related activities.

  • Why should I choose Novence?

    Novence is built on trust, empathy, and excellence. We do more than provide exceptional care—we restore dignity in everyday life and bring families peace of mind. With compassionate, dedicated caregivers, we are committed to supporting your loved one in maintaining independence and living with dignity.